Registration - Troubleshooting

There are two possible causes:

1. Invalid email address
      Make sure you are using a valid Australian Government address and that it has been entered correctly.

If you are not an Australian Government employee or contractor, please visit our membership types page for information on how to register.
 

2. You have previously registered for a GovTEAMS account using the same email address.
      Check your inbox, junk and spam folders for an email from GovTEAMS. There email will contain your username (usually firstname.lastname@protected.govteams.gov.au). Use the self-service password reset process if you can’t remember your password.

If you can't find the email from GovTEAMS, check with your IT area, your email may be trapped in a spam filter.

Note: If, at any time, you have had a GovTEAMS PROTECTED account, even if that account was created while you were at a different agency, do not create a new one. Your GovTEAMS PROTECTED membership is designed to travel with you throughout your APS career. Find out how.

If you are experiencing difficulties entering information or progressing through the registration steps, please try a different internet browser.  We recommend using recent versions of Google Chrome or Microsoft Edge.

If you are still experiencing issues, the problem may be due to your agency disabling JavaScript in your browser. You will need to contact your IT department to have the following sites added to the trusted sites list: 

• *.govteams.gov.au
• login.microsoftonline.com

Both of these addresses need to be in the same zone, as they need to work together to authenticate the users. 

For instructions on how to do this on your personal device refer to Microsoft's Enable JavaScript page.

If you are having trouble setting up your multi-factor authentication (MFA), please visit the Multi-Factor Authentication (MFA) page.

If you are having trouble setting up your password, or have forgotten your password, please visit the forgot your password page.